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Get instant, real-time resolution for personal bank transfers, agent POS terminals, dispute reversals, and cross-border cards.

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Live Chat Support

Connect directly with accredited financial dispute officers inside your app.

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TOLL-FREE 24/7

Multilingual Hotline

English, Yoruba, Hausa, & Igbo voice desks available around the clock.

0700-9ICE-HELP

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WhatsApp Business

Send payment receipts or POS error slips for instant AI parser review.

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AGENTS

Merchant & POS Desk

Priority hardware swap, paper refills, and settlement discrepancy queue.

AUTO-ARBITRATION ENGINE

Instant Dispute & Settlement Tracker

Debited for a failed POS charge or waiting on an inter-bank reversal? Paste the 30-digit NIBSS session ID or card RRN to initiate automatic ledger arbitration.

✓ Auto-reverse: 24h max ✓ 100% Audit Trail

SELF SERVICE DIRECTORY

Browse Help Topics

Transfers & Deposits

Resolve inter-bank settlement delays, NIP pending transactions, and direct wallet infusions.

POS Terminals & Hardware

Printer paper jams, terminal SIM connectivity, daily end-of-day reconciliation, and swaps.

Physical & Virtual Cards

Instant USD virtual card generation, Mastercard PIN setup, online limits, and 3DS OTPs.

FAQ

Frequently Asked Questions

Under CBN and NIBSS guidelines, most failed transfers auto-reverse within 2 to 24 hours. If bank delays occur, our Automated Dispute Engine settles the ledger automatically once submitted.

When the POS prints a 'Declined' slip, the acquiring bank did not receive funds. The customer's bank will release blocked funds within 24 business hours. Do not disburse goods without an approved slip.

In your 9iceMoney mobile app, navigate to Profile > KYC & Limits > Upgrade to Tier 3. Upload a valid Government ID and a utility bill under 3 months old.